Help with SlideRelay
Support
Most conversion problems come from the source PPTX, Google authorization, an interrupted upload, or a feature Google Slides does not import cleanly.
Email support
Include the browser and version, the exact error message, and whether the PPTX opens normally in PowerPoint or Google Slides. No response time is promised. Do not attach a private deck unless requested.
The converter will not connect to Google
- Confirm your browser allows the Google account window to open.
- Try the conversion again and approve the requested
drive.filepermission. - If you previously denied access, use Google's linked-app controls to remove SlideRelay and reconnect.
The PPTX is rejected
Choose a .pptx file no larger than 100 MB. SlideRelay rejects other extensions, oversized files, and files without the standard ZIP signature used by PPTX.
The presentation converted, but formatting moved
Review missing fonts in Google Slides, text wraps, image crops, charts, tables, effects, animations, and media. The manual PPTX method uses the same Google import, while the development preview shows one narrowly validated text repair.
The result did not appear in Drive
Search Drive for the original PPTX filename without the .pptx extension. If the upload is interrupted, leave the converter page open while it checks the resumable upload session and continues. Reloading the page discards that session; check Drive before starting again.
Privacy requests
Read the Privacy Policy first. The support address above is the listed contact for any remaining request.
Starting from Canva
The Canva to Google Slides guide covers the Canva export menu and limitations specific to Canva's PowerPoint output.